FAQ

How can I promote my product?

Just click the green ‘Start a project’ button on the homepage to begin building your project. You can find tips on structuring and running your product/project in the BetterWorldSolutions Guidelines to make sure your product is a good fit. Meanwhile, feel free to save your product as a draft and return to finish it up or submit it for review at a later date.

Who can use BetterWorldSolutions?

BetterWorldSolutionsis open to businesses all over the world who have new amazing products the improve the live of millions on the themes Water, Energy and a Sustainable World. We are looking foorward to your solution.

  • You are an entrepreneur and 18 years of age or older
  • You have a product developed by your business or in cooperation with other parties
  • Your business has a business number
  • You have an address and bank account

Can BetterWorldSolutions be used to fund concepts?

Everything on BetterWorldSolutions must be a product. A product will eventually be completed, and something will be produced by it. BetterWorldSolutions does not allow charity, cause, or ‘fund my life’ projects. Check out our product guidelines for details. Our staff does a quick review of products before they launch to ensure they fit this criteria.

What are some things I should do before launching my product?

You should:

  • Look closely at other BetterWorldSolutions, especially best rated products
  •  Consult Guidelines for tips and tricks from our staff, as well as the tips posts on our blog
  • Have good content for BetterWorldSolutions so we can spread your news and amazing productinformation all over the world. Confrontation (what’s going on) – Inspiration (what solves your product(s) – Information (your corporate page)
  • Running a product/project is fun and a lot of work. Make sure you’re ready before you launch!

What is the maximum product duration?

Projects on BetterWorldSolutions last for at least one year. Shorter durations have less success rates.

What information should I share on my company page?

After visiting your company page, you should have a clear sense of:

  • What issues are you solving with your product
  • Is it already (succesfully) proven – by who and with what results (ask a review from your launching customer(s)
  • Your specialism as a business and other products that fit in the themes
  • Product specs in a separate pdf.
  • The more reviews you share, the more you will earn trust

How do I make a good video?

Videos are required to launch but it can also be a video made of a slideshare presentation. Videos succeed at a much higher rate (50%) so we highly recommend that you include one! Visit Guidelines for tips on making a great video.

Your project video’s file size must be 5GB or less and one of the following file types: MOV, MPEG, AVI, MP4, 3GP, WMV, FLV For video encoding, use WMV format in Windows. On Mac, use H.264. In both cases, the key variable is the ‘bit rate’ so look for that box. If it’s measured in kilobits per second (kbps), try 1500 to start. If it’s measured in megabits per second (Mbps), try 1.5. If the file is too big: Make that number smaller. If the quality seems bad: Make it bigger.

If I choose a subcategory, will my product also show up in the main category?

Yes. For example, if your product is a water energy product, it will appear in the Energy category as well as the Energy sector.

Can I run more than one product at once?

Yes, you can demonstrate multiple products at the same time. Show your products on your company page and choose the subcategories your products fit in.

How do I know someone won’t steal my product?

Being open and sharing products is an essential part of BetterWorldSolutions. The platform is collaborative by nature, and is a powerful community-building tool for innovators and decision makers. If you are unwilling to share information about your product with others then BetterWorldSolutions probably isn’t for you.

We are collaborating our product with others. Can we all be listed as the product creators?

Each product is linked to a single BetterWorldSolutions account, but you can list the members of your partners in your bio, which will show on your company page. You can edit that from your account page.

Is BetterWorldSolutions available in other countries?

We’re working hard to open up in more countries soon. We appreciate your patience in the meantime!

How can I run a product as a nonprofit?

As with all projects it’s important to look at the guidelines before getting started. Nonprofits and charitable organizations should note that BetterWorldSolutions isn’t for direct charity or cause funding, so your project should focus on what you have created.

How do I include images or other media in my product description?

You can include photos and images in your product description by uploading them from your computer. They must be 10MB or less and one of the following file types: JPEG, PNG, GIF, BMP. You can also embed videos and audio in your project description and updates (e.g., from Youtube, Vimeo, SoundCloud, Flickr, etc.). However, you cannot embed your product video; you must upload the original video file.

How long does a product remain on BetterWorldSolutions?

For as long as your contract expires if you want to stop advertising. We will remind you of the expiration date. If we don’t hear anything from you,  we assume you want to continue to promote your product on our platform. Products are not closed or taken down, they remain on site for reference and transparency.

Can I use copyrighted material as part of my product?

Don’t use music, images, video, or other content that you don’t have the rights to. Using copyrighted material is almost always against the law and can lead to expensive lawsuits down the road. When copyright disputes do arise on BetterWorldSolutions, we handle them in accordance with the Digital Millenium Copyright Act of 1998. To avoid unnecessary disruption, products in question are typically removed from public view but are not immediately canceled. This keeps pledge authorizations and lines of communication intact, and leaves room for product recovery where appropriate. The procedure is outlined in detail on our Content and License page. The easiest way to avoid copyright troubles altogether, though, is to create all the content yourself or use content that is free for public use. For example, you may be able to use some Creative Commons-licensed music — per the terms of their licenses — that’s available on SoundCloud. Other resources worth exploring: Vimeo Music StoreFree Music Archive, and ccMixter.

Howlong does it take to build and submit a product?

The amount of time it takes to build a project depends on how much work has been done ahead of time. If your reward tiers are already sketched out and your video is ready to go, you can get started pretty quickly. You can save your company page as draft and revisit it later. There’s no deadline to complete your draft and submit. If you are trying to launch in a hurry, there are a few things to keep in mind. Before you can submit your product, you must verify your identity and configure a payments account. The process takes just a couple of days for some and up to a week for others. If there are complications or discrepancies with the information provided, it’s possible it may take even longer. Once this step is completed, a project may be submitted for review.

Does BetterWorldSolutions review products before launch?

Yes we do. A member of our Project Specialist team does a quick review of each product to make sure it meets our guidelines. They’re verifying that it’s a product in one of themes, and that it has a specific, finite goal. Project Specialists may also offer the creator helpful feedback on ways to structure or present their project.

Why review products at all?

Every platform has guidelines for how it can be used. While most sites wait until after something is posted to apply their rules — commonly through user reporting or algorithmic scan — we apply ours before a product launches and people start reviewing it. (We have user reporting and algorithm scans too, of course.) We take our review process more seriously than a lot of other sites because we have to. We’re trying to build the best possible tool for highly qualified products which are a solution for the millennium goals Water, Energy and a Sustainable World. Not the biggest possible platform.

How does the review process work?

We have project specialists, dedicated to the BetterWorldSolutions categories. To review a product, a specialiist will watch the project video, read the description, and take a look at the results. If everything looks good, the project is approved. We let the creator know via email, and they can launch the project whenever they’re ready. If there are smaller issues with the product we ask the creator to adjust. Once the creator has fixed the issue, they’re free to launch. If the project doesn’t fit in our guidelines (it’s not in one of our categories, it’s charity, etc.), we let the creator know that it cannot launch on BetterWorldSolutions. At that point the creator would be free to appeal our decision.

How long does the process take?

Most projects are initially reviewed within 48 to 72 hours. We recommend that creators budget their time accordingly.

What are product updates?

Product updates refer to what is essentially each product’s blog. Some owners may post every day, others may do it rarely, but it’s the best way to keep leads informed of a product’s progress. Creators are encouraged to include media in their updates, whether by embedding them or uploading directly (video files up to 250MB; images up to 10MB).

Can a project be edited after launching?

Yes! Project creators can edit any of the following, even after launching their product.
  • Product description
  • Product video and images
  • Product FAQs
  • BetterWorldSolution profile bio
  • The BetterWorldSolution PROFILE NAME cannot be edited once the product is launched

Where can I find my product on BetterWorldSolutions?

Every product that launches on BetterWorldSolutions can be found on the Recently Launched page via the Homepage. Your project will also pop up in the Popular section of its corresponding category and subcategory.

Who should complete the identity verification process?

The identity verification process has to be completed by a single person. If you are running your product as a legal entity, such as a registered company or organization, a person associated with this entity who meets our eligibility requirements must verify their identity as the entity’s representative.

How do I verify my identity?

You can verify your identity from the ‘Account’ tab of your product. You’ll complete this process by entering information about your company. If you have any trouble with this process, our Trust and Safety team may also step in to help with manually verifying your identity. We take the security and privacy of our community very seriously. For information about privacy on BetterWorldSolutions, please read our Privacy Policy.

How do I verify my identity?

You can verify your identity from the ‘Account’ tab of your project. You’ll complete this process by entering some information about your company or organization. If for some reason we are unable to verify your identity through this process, you may be prompted to use an automated system which will confirm that you have a valid Business number.

Payments

What are the steps required to set up my account in order to connect better and reach higher

  • Verify your identity
  • Register your bank account
  • Verify your contact details

Does BetterWorldSolutions have a refund policy?

Sorry, but we can’t guarantee refunds on any fees or charges related to your account, including partially used periods. An exception we may consider is providing a refund when we’ve updated your payment information and there are good reasons to believe that you did not intend for an update to be made.

Note: All of your Premium features expire as soon as your cancellation takes effect at the end of your current billing cycle, so make sure you use all your mail messages before your account is canceled.

How can I cancel my premium account?

You can cancel your Premium account from your Privacy & Settings page. To end your premium account:

  • Move your cursor over your photo in the top right of your homepage and select Privacy & Settings.
    • You may be prompted to sign in to your account to get to your settings.
  • In the top box, under Account Type, click Downgrade or cancel your premium account.
    • Click the Continue Cancellation button below.
    • If you were directed to the Downgrade Your Premium Account page, you may need to click the Cancel Your Premium Account link first. Then click the Continue Cancellation button.
    • If you were directed to the Cancel Your Premium Account page, click the Continue Cancellation button.
  • Complete the form and click Continue.

Note: When canceling your Premium account:

  • Cancelation will end billing and remove your access to any premium features at the end of your current billing cycle.
  • Changes will be effective on the billing expiration date of your current subscription, at the end of the year.
  • Access to all accumulated InMail credits will be lost upon cancelation and will not be granted back.

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